Refund Policy

This Refund Policy outlines how refund claims are handled at Glykos Evodia (“we”, “us”, or “our”). By placing an order on www.glykosevodia.com, you agree to the terms set out below.

 

 

1. Eligibility for Refunds

 

 

Due to the nature of our products (including candles, fragrances, home gifts, and other made-to-order or personal care items), all sales are final except in the following cases:

 

• The item arrives damaged or defective

• The wrong item is received

• The parcel is officially confirmed as lost by the courier

 

 

We do not issue refunds for:

 

• Change of mind or preference

• Delays caused by couriers, customs, or postal services

• Incorrect shipping addresses provided by the customer

• Missed delivery attempts or refused parcels

 

 

This approach is consistent with your rights under the Consumer Rights Act 2015.

 

 

2. Reporting Damages or Issues

 

 

• Any claims for damaged or incorrect items must be submitted within 48 hours of delivery.

• Claims must include clear photographic evidence of the product and its original packaging.

• Claims submitted after 48 hours will not be considered.

 

 

 

3. Courier Delays and Lost Parcels

 

 

• Once a parcel is handed to the courier, the responsibility transfers to the customer.

• If the courier confirms the parcel is lost after an official investigation, we may offer a replacement or refund at our discretion.

• Refunds will not be issued for delays in transit or failed deliveries caused by the customer not being available to receive the parcel.

 

 

This clause directly protects us from situations like the Claudia Oppong case where courier delays were outside our control.

 

 

4. Refund Process

 

 

• Approved refunds are processed to the original payment method within 7 to 10 working days.

• We reserve the right to reject refund claims that do not meet the terms outlined in this policy.

• If a refund is approved for a damaged product, the item must be returned in its original packaging (where applicable) before the refund is processed.

 

 

 

5. Fraudulent Claims and Chargebacks

 

 

We have zero tolerance for fraudulent refund claims or chargebacks.

 

• All parcels are shipped with tracking and delivery confirmation.

• Attempted chargebacks where delivery has been confirmed will be disputed with the courier evidence provided.

• Any proven fraudulent claims may result in the account being blocked from future purchases and reported to relevant authorities.

 

 

This clause directly mitigates risks from customers like Claudia Oppong who attempt to shift liability after confirmed delivery.

 

 

6. Order Cancellations

 

 

• Orders cannot be cancelled once they are in production or have been dispatched.

• If cancellation is requested before processing begins, a refund may be issued at our discretion, minus any transaction fees incurred.

 

 

 

7. Exceptions

 

 

This policy does not affect your statutory rights under UK consumer law. If the product is faulty or not as described, you are entitled to remedies under the Consumer Rights Act 2015.

 

 

8. Contact

 

 

For refund requests or issues, contact:

Glykos Evodia

Email: glykosevodia@gmail.com

Website: www.glykosevodia.com