THE SCENT NOTE

Our products are designed with craftsmanship, elegance, and attention to detail to create timeless keepsakes for your celebrations. Each item is made to order, ensuring the highest standard of quality and presentation.

The Scent Note

• 10 ml premium perfume atomiser

• Available in over 40 carefully curated scents

• Customisable wax seal and personalisation options

• Ideal for weddings, events, and luxury gifting

Flower Candle Bouquets

• Handcrafted using high-quality wax flowers

• Each bouquet is made to order and arranged for a refined, elegant finish

• Lead time: 3–4 business days per bouquet + 2–3 business days processing time

• Packaged securely to preserve shape and presentation

Custom Perfumes

• Bespoke fragrances blended by hand to reflect your signature scent

• Wide range of feminine, masculine, and unisex scent profiles

• Ideal for brides, couples, and luxury events

Care Instructions

• Store products in a cool, dry place away from direct sunlight.

• For candle bouquets, keep away from open flames, heat sources, and water.

• Perfume products should be kept tightly closed when not in use to preserve scent quality.

• Handle all items with care to maintain their luxury finish.

We take pride in the quality and craftsmanship of our products. Each order is prepared with care to ensure it arrives in perfect condition.

Custom Orders and Candle Bouquets

• Due to their handcrafted and personalised nature, candle bouquets and custom fragrance products are non-refundable and cannot be returned or exchanged once your order has been processed.

• We do not offer refunds for change of mind or event cancellations.

Damaged or Incorrect Orders

• If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the product and packaging.

• We will assess the issue and arrange a suitable resolution, which may include a replacement or partial refund at our discretion.

General Information

• Refunds are not guaranteed and are issued only in exceptional circumstances.

• All approved refunds will be processed to the original payment method.

• Shipping fees are non-refundable.

We are committed to ensuring a smooth and transparent process and encourage customers to review product descriptions and lead times carefully before placing an order. If you have any questions, please contact us before completing your purchase.

We take great care in ensuring every order is prepared, packaged, and shipped with precision to reflect our luxury standard.

Processing Time

• Orders are processed within 2–3 business days once production is complete.

• Flower Candle Bouquets: 3–4 day production lead time per bouquet.

• The Scent Note and custom perfume orders: Minimum 3-week production lead time.

Shipping Methods

• All parcels are shipped using reliable tracked delivery services.

• A tracking number will be provided once your order has been dispatched.

• Express shipping options may be available at checkout.

Packaging

• All items are securely and elegantly packaged to protect their quality and presentation during transit.

International Shipping

• We currently ship within the UK and to select international destinations.

• Delivery times and rates may vary depending on location.

• Customs or import duties, where applicable, are the responsibility of the buyer.

For time-sensitive orders or special delivery requests, please contact us before placing your order.